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Stoneware Capital LLP

Complaints Handling

If you have an issue regarding any of your dealings with Stoneware Capital LLP, you may contact us and make a complaint. The relevant contact details are:

Stoneware Capital LLP
Compliance Officer
9 Althorp Road
London  SW17 7ED
United Kingdom
Tel:   +44 20 3790 8128

Richard Rothwell
Email: richard.rothwell@stonewarecapital.com

Your compliant will be handled in accordance with the firm's Complaints Handling Procedure.

Any investor classified as an "Eligible Complainant", as defined in DISP 2.7.3R of the Financial Conduct Authority's Handbook of rules and guidance, may obtain a copy of the Firm's Complaints Handling Procedure upon request.


Financial Ombudsman Service

If an Eligible Complainant is dissatisfied with the Firm's response to a complaint, in certain circumstances, they may refer the case directly to the Financial Ombudsman Service. For further information on the Financial Ombudsman Service and how they can be contacted, please visit their website.

Stoneware Capital LLP is authorised and regulated by the Financial Conduct Authority and appears on the FCA register under no. 451073. The investment products and services of Stoneware Capital LLP are only available to professional clients and eligible counterparties. They are not available to retail (investment) clients. Past performance should not be seen as an indication of future performance. Investment in one of our products carries risks which are more fully described in the respective offering document.

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